Citizen Relationship Management (CiRM)

Next week, we will be organizing a workshop on Citizen Relationship Management (CiRM) together with CIAPEM, the Catedra Software AG, and MAP-EGAP. I think it will be an exciting event, because it combines tough questions of political theory, “how can we best organize social life?” with questions of public management, “how can we organize governmental processes around the citizen?” and technology, “how can we integrate CRM-software, legacy systems, etc. to make CiRM possible?” It will be a good mix of participants from government, business, and academia. If you are interested – send me an email.

About Philipp

Philipp Müller works in the IT industry and is academic dean of the SMBS. Author of "Machiavelli.net". Proud father of three amazing children. The views expressed in this blog are his own.

07. August 2006 by Philipp
Categories: Blog | 2 comments

Comments (2)

  1. Reva Doiss says August 17, 2006 at 10:38 pm

    Nice workshop. It is always interesting to see boureacrats trying to explain their excellent projects to help people open their bussines while all the Nuevo Leon’s economic indicators keep falling down.

    I hope they learn something from these efforts. Keep on it!

    Congratulations

  2. reva_doiss@anonymous.disqus.net'
    Reva Doiss says August 17, 2006 at 10:38 pm

    Nice workshop. It is always interesting to see boureacrats trying to explain their excellent projects to help people open their bussines while all the Nuevo Leon’s economic indicators keep falling down. I hope they learn something from these efforts. Keep on it!Congratulations